Shipping policy

At DIMONDX, we aim to deliver your fragrance safely and on time. Please review our shipping policy below.

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📦 Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

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🚛 Shipping Time

• UK Standard Delivery: 3–5 business days

• Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

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💷 Shipping Charges

Shipping costs are calculated at checkout and depend on your location and order size.

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📍 Shipping Locations

We currently ship within the United Kingdom only.

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📦 Order Tracking

Once your order is shipped, you will receive a tracking number by email.

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⚠ Delays & Issues

DIMONDX is not responsible for delays caused by courier services, weather conditions, or incorrect shipping information provided by the customer.

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📦 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours with your order number and photos (if damaged). We will assist you as quickly as possible.

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✉ Contact Us

For shipping-related questions, please contact us at:
📧 info@dimondx.uk